If your jewellery piece doesn’t fit, you can of course exchange it for one in the right size 😊 You have 30 days to exchange a piece.
To make an exchange, follow this guide: https://camillebrinch.com/pages/return-and-exchanges
I have my own return portal where you can buy a return label for your return package. You’ll find the return portal on the link above.
When you buy the return postage through my return portal, you’ll always receive a receipt via email. The label is attached in the email and you'll need to print it and attach it to the return package.
Once I’ve received the jewellery piece and ensured that it’s in the same condition as when I sent it to you, I’ll process the exchange. Once we’ve received your package, we strive to process your exchange within 7 business days. We usually process your package the day we receive it.
Once your exchange is in our system, it’ll be 1-5 business days before you receive it, depending on the shipping method you choose. Once we’ve finished packing your piece, you’ll receive an email with information on how to track your package. It may be a few hours before the link is active ✨